Refund policy
Return Policy
If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within thirty (30) days from the date of purchase.
The returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached.
*Please note: The amount refunded excludes any outbound shipping paid on the original purchase.
To Start A Return
Contact us at info@blackpearlla.com with "Return + Order Number" in the subject line.
Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex or DHL as we are not responsible for any lost returned packages.
RETURN PACKAGE ADDRESS
1501 Rio Vista Avenue
Los Angeles, CA
90023, USA
Items sent back to us without first requesting a return will not be accepted.
Exchanges
Exchanges are not available for online purchases. If a different size or color is desired, return the original item(s) for a full refund and place a new order for the item(s) you’d like.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we do not accept returns on sale items.
Refunds
Once your return is received and inspected by us and approved (within 3 days of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.